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IT Field Service Technician

1 month ago

Sudbury, Ontario, Canada MBI I.T. Services Full time
Job Title: IT Field Service Technician

We are seeking a highly skilled IT Field Service Technician to join our team at MBI I.T. Services. As a key member of our technical support team, you will be responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and peripherals.

Job Responsibilities:
  • Maintain and repair computer systems, hardware, and peripherals
  • Document and maintain hardware and software systems
  • Support user account information, including rights, security, and systems groups
  • Train employees and identify and repair product failures
  • Determine and recommend products or services that best fit customers' needs
Requirements:
  • Available to work extended hours, including weekends and evenings
  • Strong written and verbal communication skills
  • High school diploma and college or university enrollment/degree
  • 2+ years of experience working as a break/fix Field IT technician or lead break/fix Field IT technician
  • Excellent technical knowledge of hardware and Windows 7 and Windows 10 operating systems
  • Working technical knowledge of current protocols, operating systems, and standards
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Able to develop and interpret technical documentation for training and end-user procedures
  • Familiar with personal computers, printers, wireless connectivity devices
  • Possession and use of an owned car for travel between locations
  • Android 4.4+ or Apple iOS9+ or Windows Phone 8+ with a data package to receive emails and instant messaging
  • Ability to lift a 20 lbs. box from the floor to a tabletop surface
Nice to Have:
  • College diploma or university degree in computer science and/or information technologies or 7-10 years equivalent work experience
  • CompTIA A+ certifications
  • Cisco or Microsoft certifications
Compensation:

$28-30/hour

Incentives:
  • Mileage: Both ways at $0.38/km minus the first 20 km
  • Travel time: Last site location back to HUB