Field Service Supervisor

4 weeks ago

Sudbury, Ontario, Canada Toromont Cat Full time

Our Field Service Supervisor - Tractor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

As a Field Service Supervisor - Tractor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Ensure all employees comply with established customer safety rules
  • Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
  • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
  • Create quotes and review and prepare invoices for internal and external customers
  • Manage work-in-progress (WIP) and contamination control
  • Investigate and report accidents or near misses
  • Identify and resolve issues by initiating corrective actions
  • Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets and preparation for capital expenditures
  • Maintain maintenance on the fleet of field service trucks
  • Manage employees at off-site locations
  • Work with a sense of urgency and foster team efforts to encourage growth

Must-haves for this role:

  • Post-secondary education
  • Minimum 5 years of experience in a service leader position

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar TM, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success

  • Field Service Supervisor

    4 weeks ago

    Sudbury, Ontario, Canada Toromont Cat Full time

    Our Field Service Supervisor - Tractor is a key customer contact providing efficient, knowledgeable, and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Field Service Team, ensuring consistent implementation of policies and procedures in conjunction with corporate...

  • Field Service Supervisor

    4 weeks ago

    Sudbury, Ontario, Canada Toromont Cat Full time

    As a key customer contact, our Field Service Supervisor - Tractor is responsible for providing efficient, knowledgeable, and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Field Service Team, ensuring consistent implementation of policies and procedures in...

  • Food Service Supervisor

    3 weeks ago

    Sudbury, Ontario, Canada Tim Hortons Full time

    Job Summary: We are seeking a skilled Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen, ensuring that food and service meet quality control standards.Key Responsibilities:Establish efficient methods to meet work schedules and supervise the...

  • IT Field Service Technician

    4 weeks ago

    Sudbury, Ontario, Canada MBI I.T. Services Full time

    Job Title: IT Field Service TechnicianJob Summary:MBI I.T. Services is seeking a skilled IT Field Service Technician to join our team. As a Field IT Technician, you will be responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals. You will also be required to document, maintain, upgrade, or replace...

  • IT Field Service Technician

    4 weeks ago

    Sudbury, Ontario, Canada MBI I.T. Services Full time

    Job Title: I.T. Field Service TechnicianJob Summary: MBI I.T. Services is seeking a skilled I.T. Field Service Technician to join our team. As a key member of our team, you will be responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals. You will also document, maintain, upgrade, or replace hardware...

  • IT Field Service Technician

    1 month ago

    Sudbury, Ontario, Canada MBI I.T. Services Full time

    Job Title: IT Field Service TechnicianWe are seeking a highly skilled IT Field Service Technician to join our team at MBI I.T. Services. As a key member of our technical support team, you will be responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and peripherals.Job Responsibilities:Maintain and repair computer systems,...

  • Food Service Supervisor

    4 weeks ago

    Sudbury, Ontario, Canada GillTangri Ltd. Full time

    Job Summary: We are seeking a skilled Food Service Supervisor to join our team at GillTangri Ltd. The successful candidate will be responsible for overseeing the preparation and presentation of food, ensuring high-quality standards are met, and providing excellent customer service.Key Responsibilities:Estimate ingredient and supply requirements for meal...

  • Food Service Supervisor

    4 weeks ago

    Sudbury, Ontario, Canada GillTangri Ltd. Full time

    Job SummaryWe are seeking a skilled Food Service Supervisor to join our team at GillTangri Ltd. The successful candidate will be responsible for overseeing the preparation and serving of meals, ensuring high-quality standards are met, and providing excellent customer service.Key ResponsibilitiesEstimate ingredient and supply requirements for meal...

  • Automotive Service Technician

    4 weeks ago

    Sudbury, Ontario, Canada Berthiaume Service Centre Full time

    Job Title: Automotive Service TechnicianJob Summary: We are seeking a skilled Automotive Service Technician to join our team at Berthiaume Service Centre. As an Automotive Service Technician, you will be responsible for adjusting, repairing, or replacing parts and components of commercial transport truck systems and automotive systems.Key...

  • Automotive Service Technician

    4 weeks ago

    Sudbury, Ontario, Canada Berthiaume Service Centre Full time

    Job SummaryWe are seeking an experienced Automotive Service Technician to join our team at Berthiaume Service Centre. As a key member of our team, you will be responsible for diagnosing and repairing complex issues with commercial transport trucks and automotive systems.Key ResponsibilitiesAdjust, repair or replace parts and components of commercial...

  • Safety Advisor

    1 month ago

    Sudbury, Ontario, Canada Valard Full time

    Job Title: Safety AdvisorValard, a leading utility contractor, is seeking a highly skilled Safety Advisor to join their team. As a key member of the Health and Safety Department, you will play a vital role in maintaining a world-class safety culture.Job Summary:The Safety Advisor will provide support to supervisors, foremen, and workers in the field,...

  • Automotive Service Technician

    3 weeks ago

    Sudbury, Ontario, Canada Berthiaume Service Centre Full time

    Berthiaume Service Centre is seeking an experienced Automotive Service Technician to join our team. As a key member of our team, you will be responsible for the repair and maintenance of commercial transport truck systems, as well as automotive systems. Your expertise will be essential in ensuring the safe and efficient operation of our vehicles.Key...

  • Automotive Service Technician Position

    3 weeks ago

    Sudbury, Ontario, Canada Berthiaume Service Centre Full time

    Job Title: Automotive Service Technician PositionJob Summary: We are seeking a skilled Automotive Service Technician to join our team at Berthiaume Service Centre. As an Automotive Service Technician, you will be responsible for adjusting, repairing, or replacing parts and components of commercial transport truck systems and automotive systems.Key...

  • Automotive Service Technician

    4 weeks ago

    Sudbury, Ontario, Canada Berthiaume Service Centre Full time

    Job SummaryWe are seeking an experienced Automotive Service Technician to join our team at Berthiaume Service Centre. The successful candidate will be responsible for repairing and maintaining commercial transport truck systems, as well as automotive systems.Key ResponsibilitiesAdjust, repair or replace parts and components of commercial transport truck...

  • Automotive Service Technician

    4 weeks ago

    Sudbury, Ontario, Canada Berthiaume Service Centre Full time

    Job SummaryWe are seeking an experienced Automotive Service Technician to join our team at Berthiaume Service Centre. As a key member of our team, you will be responsible for adjusting, repairing, and replacing parts and components of commercial transport truck systems, as well as automotive systems.Key ResponsibilitiesAdjust, repair, or replace parts and...

  • Food Service Supervisor

    4 weeks ago

    Sudbury, Ontario, Canada Tim Hortons Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring that high-quality food and exceptional customer service are delivered to our guests.Key ResponsibilitiesSupervise and coordinate the...

  • Automotive Service Technician Position

    4 weeks ago

    Sudbury, Ontario, Canada Berthiaume Service Centre Full time

    Job SummaryWe are seeking an experienced Automotive Service Technician to join our team at Berthiaume Service Centre. As a key member of our team, you will be responsible for adjusting, repairing, and replacing parts and components of commercial transport truck systems and automotive systems.Key ResponsibilitiesInspect and test mechanical units to locate...

  • Guest Services Supervisor

    4 weeks ago

    Sudbury, Ontario, Canada EightSix Network Full time

    Job Title: Guest Services SupervisorAbout the Role:We are seeking a skilled Guest Services Supervisor to join our team at EightSix Network. As a Guest Services Supervisor, you will be responsible for overseeing a team of guest services representatives, ensuring that guests receive a warm and hospitable experience.Key Responsibilities:Mentor and guide a team...

  • Food Service Supervisor at Tim Hortons

    1 week ago

    Sudbury, Ontario, Canada Tim Hortons Full time

    Job Title:Food Service Supervisor at Tim HortonsAbout the Job:We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. In this role, you will be responsible for overseeing the daily operations of our food service staff, ensuring that high-quality food and exceptional customer service are delivered to our...

  • Field Service Technician

    4 weeks ago

    Sudbury, Ontario, Canada MBI I.T. Services Full time

    Job Title: Field Service TechnicianJob Type: ContractLocation: Sudbury, ONAbout the Job:We are seeking a highly skilled Field Service Technician to join our team at MBI I.T. Services. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and computer...