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Strategic Learning Experience Designer

2 months ago

Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Overview

We are seeking an experienced Senior Learning Experience Designer to join our team at The Toronto-Dominion Bank (Canada). As a key member of our Credit Operations and Strategy group, you will play a critical role in designing and developing high-quality learning experiences for our employees.

About the Role

This is an excellent opportunity to leverage your expertise in instructional design, adult education, and eLearning development to create engaging and effective learning solutions that support business strategic priorities. Your primary responsibility will be to work closely with Subject Matter Experts (SMEs) to conduct needs analysis, recommend, and develop learning solutions that address various aspects of credit adjudication, underwriter credit acumen, risk tolerance, and policy interpretation.

Your Key Responsibilities

  • Design and develop high-quality, multi-approach blended learning and performance solutions that meet business strategic priorities, enable people strategies, and impact key business measures.
  • Build strong relationships with partners to ensure open communication and active participation in meetings/working sessions to effectively manage credit risk interests.
  • Serve as a subject matter expert with practical and technical expertise in content design and development, applying adult learning principles and leading industry best practices.
  • Lead project scoping and planning, setting standards for the learner experience that enables learning objectives to be satisfied.
  • Ensure learner accessibility and diversity and inclusion principles in developing online learning solutions, leveraging established standards and templates where possible.
  • Collaborate with business and functional partners to attain a good understanding of project, program, and curriculum needs.
  • Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensuring timely communication of issues/points of interest.
  • Support the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit.
  • Stay current on emerging trends/developments and grow knowledge of the business, related tools, and techniques. Participate in personal performance management and development activities, including cross-training within our own team.
  • Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching, and/or guidance as appropriate. Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

Requirements and Qualifications

  • Bachelor's degree/Advanced Degree in Instructional Design, Adult Education, Educational Technology, or a related field.
  • 5+ years of experience in Instructional Design.
  • Proven experience in instructional design, preferably in a Financial Institution.
  • Proficient in Microsoft applications, including Excel, Visio, and PowerPoint.
  • Proficient in Adobe Creative Suite and eLearning authoring tools such as Storyline360 and RISE360, as well as video development tools like Powtoon.
  • Previous experience developing presentation and communication materials for senior management at all levels.
  • Strong strategic collaboration skills in working with SMEs for content creation, training adaptation, and validation.
  • Strong project management skills with the ability to meet deadlines and work independently.
  • A strong focus on attention to detail to produce high-quality, accurate, and timely deliverables to meet deadlines.
  • Ability to problem-solve, influence, and negotiate to deliver results.
  • Proficient with Accessibility requirements for all training development for in-person, virtual, and self-study delivery, including the use of tools like JAWS.

About Our Team

The Toronto-Dominion Bank (Canada) offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We're committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We're dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process, please let us know and we'll work with you to meet your needs.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants via email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Salary

We offer a competitive salary range of $120,000-$150,000 per year, depending on experience.