Distribution & Reception Coordinator

6 days ago


NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time

Distribution & Reception Coordinator Job Summary

This role is responsible for providing administrative support to the Distribution and Reception team at Shaw Festival Theatre. The successful candidate will be responsible for sorting and distributing mail, managing the front desk, and providing exceptional customer service to patrons and staff.

Key Responsibilities:

  • Sort and distribute postal mail, interoffice, couriers, and parcels
  • Deliver postal mail and print projects throughout the site
  • Coordinate and prepare projects for printing from start to delivery
  • Establish and maintain quality controls to ensure work accuracy
  • Respond to first-level phone calls from end users of photocopy equipment
  • Replace photocopier toner, stock paper, and maintain cleanliness of workspace
  • Run reports as needed

Reception Responsibilities:

  • Cover Reception area daily lunch breaks and additionally, in coordination with both Distribution Supervisor and Reception Supervisor, cover Reception as required
  • Provide front-line security for backstage admittance
  • Answer telephone calls, greet company members, patrons, and visitors in backstage area
  • Use an internal paging system to make company announcements as required
  • Troubleshoot basic telephone issues
  • Assist in maintaining patron addresses in the Tessitura constituent database
  • Assist with parcel deliveries, lost and found

Qualifications:

  • High School Diploma or equivalent work experience
  • Experience working in a mail room, copy centre, customer service, or reception role

Skills:

  • Excellent interpersonal skills with the ability to quickly develop business relationships
  • Strong self-motivation to drive results
  • Excellent communication skills both verbal and written
  • Ability to remain confidential and discreet
  • Effective use of Microsoft Office
  • Ability to lift 30+lbs. as necessary
  • Eligible for Canadian Passport to travel to the U.S.A

Other:

  • Present a professional image at all times to customers and vendors

Please Note: All new hires must provide proof of COVID-19 vaccination.



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