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Distribution Coordinator

2 months ago


NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Distribution & Reception Coordinator

Join the Shaw Festival Theatre team as a Distribution & Reception Coordinator, where you will play a vital role in ensuring the smooth operation of our mailroom and reception areas.

Key Responsibilities:
  • Sort and distribute mail, packages, and other materials to various departments and teams.
  • Deliver mail and print projects throughout the site, ensuring timely and efficient delivery.
  • Coordinate and prepare projects for printing, including electronic file conversion, document scanning, and enhancement.
  • Download jobs from email or print queue, sizing, reproducing, sorting, and finishing.
  • Establish and maintain quality controls to ensure work accuracy and attention to detail.
  • Respond to first-level phone calls from end-users of photocopy equipment, resolving issues and providing support.
  • Replace photocopier toner, stock paper, and maintain the cleanliness of the workspace.
  • Run reports as needed to track performance and identify areas for improvement.
Reception Responsibilities:
  • Cover the Reception area during lunch breaks and provide additional support as required.
  • Provide front-line security for backstage admittance, ensuring visitors sign in and wear Shaw Festival Theatre visitor badges.
  • Answer telephone calls, greet company members, patrons, and visitors in the backstage area.
  • Use an internal paging system to make company announcements as required.
  • Troubleshoot basic telephone issues, including voice mail, console, telephone, and conference calling.
  • Assist in maintaining patron addresses in the Tessitura constituent database.
  • Assist with parcel deliveries and lost and found items.
Qualifications:
  • High School Diploma or equivalent work experience.
  • Experience working in a mailroom, copy centre, customer service, or reception role.
Skills:
  • Excellent interpersonal skills with the ability to quickly develop business relationships.
  • Strong self-motivation to drive results.
  • Excellent communication skills, both verbal and written.
  • Ability to remain confidential and discreet.
  • Effective use of Microsoft Office.
  • Ability to lift 30+lbs as necessary.
  • Eligible for a Canadian Passport to travel to the U.S.A.

Please note that all new hires must provide proof of COVID-19 vaccination prior to their start date.