Customer Service Representative

6 days ago

West Kelowna, British Columbia, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Profit Centre team, you will be responsible for providing exceptional sales support to customers, driving sales growth, and delivering outstanding customer experiences.

Key Responsibilities

  • Provide sales support to customers through various channels, including in-person, phone, and email
  • Identify customer needs and provide profitable solutions to drive sales growth
  • Process sales orders, manage customer data, and maintain accurate records
  • Develop and maintain strong relationships with customers, vendors, and teammates
  • Resolve customer issues and concerns in a timely and professional manner
  • Participate in sales initiatives and promotions to drive revenue growth
  • Contribute to a positive and supportive team environment

Requirements

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • Minimum 1 year of experience in customer service or sales
  • Proficient in Microsoft Office software and ability to learn new systems
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Intermediate math skills and ability to operate material handling equipment

Preferred Qualifications

  • Previous experience in sales or customer service in the wholesale distribution industry
  • Knowledge of products sold at the Profit Centre

About EMCO Corporation

EMCO Corporation is a leading wholesale distributor of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to delivering exceptional customer service and driving sales growth.

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