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Customer Service Representative

2 months ago

West Kelowna, British Columbia, Canada Mr. Rooter Full time
About Mr. Rooter Plumbing

Mr. Rooter Plumbing is a leading provider of plumbing services, dedicated to delivering exceptional customer experiences and building long-lasting careers in the home service industry.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, ensuring their plumbing needs are met, and building strong relationships with our customers and internal teams.

Key Responsibilities
  • Communicate effectively with customers, management, and service professionals to synchronize activities and ensure timely resolution of customer issues.
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Follow our proven process for greeting customers, resolving issues, and closing out service jobs.
  • Work collaboratively with internal teams to achieve business objectives and goals.
  • Stay up-to-date with industry trends, best practices, and company policies to provide informed and effective service.
Requirements
  • Computer experience and proficiency in software applications.
  • Pleasant phone manner and positive attitude.
  • Reliability and ability to work in a fast-paced environment.
What We Offer
  • Paid training and development opportunities to grow in your career.
  • State-of-the-art technology and software to enhance customer interactions.
  • RRSP match program and flexible schedule.
Why Join Mr. Rooter Plumbing?

At Mr. Rooter Plumbing, we value our team members and offer a supportive and collaborative work environment. We believe in building long-lasting careers and providing opportunities for growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.