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Customer Service Representative

2 months ago

Kelowna, British Columbia, Canada Intelcom - Dragonfly Full time

Operations Customer Service Representative

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Operations Customer Service Representative. As a key member of our delivery center team, you will play a critical role in ensuring the smooth delivery of packages to our customers.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
    • Work closely with our drivers and logistics team to ensure that packages are delivered on time and in good condition.
  • Operations Support
    • Assist with the processing and handling of packages, including data entry and report production.
    • Help to maintain accurate records and reports, ensuring that our delivery center is running efficiently and effectively.
  • Team Collaboration
    • Work collaboratively with our team members to achieve our goals and objectives.
    • Participate in training and development opportunities to enhance your skills and knowledge.

Requirements

  • Excellent Communication Skills
    • Strong verbal and written communication skills, with the ability to communicate effectively with customers, drivers, and other team members.
  • Organizational Skills
    • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills
    • Proficiency in data entry and report production, with experience using a variety of software systems.

About Intelcom - Dragonfly

Intelcom - Dragonfly is a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. We are committed to building a culture of excellence, where our employees are valued and empowered to make a difference.

Why Join Our Team?

  • Opportunities for Growth and Development
    • Participate in training and development opportunities to enhance your skills and knowledge.
  • Collaborative and Supportive Work Environment
    • Work collaboratively with our team members to achieve our goals and objectives.
  • Competitive Compensation and Benefits
    • Receive competitive compensation and benefits, including opportunities for advancement.