Technical Product Analyst

1 week ago

Vancouver, British Columbia, Canada Safeway Full time

About Safeway

Safeway is a leading food and drug retailer in the United States, with a strong presence in the retail industry. Our company is committed to delivering exceptional customer experiences and driving business growth through innovation and technology.

Job Summary

We are seeking a highly skilled Technical Product Analyst to join our Supply Chain Intelligence team. As a Technical Product Analyst, you will play a critical role in delivering end-to-end product vision, ensuring the quality and security of our products, and driving business impact through data-driven insights.

Main Responsibilities

  • Continuously improve product offerings and launch product features through a deep understanding of Supply Chain Intelligence business needs
  • Contribute to the product roadmap, strategy, inclusive of cost, investment, and overall benefit realization
  • Deliver business impact through a variety of metrics, including product adoption, expansion conversion, and usage
  • Engage with key stakeholders to identify requirements, define product features, and work closely with development teams to get those features in the hands of customers
  • Act as the primary point of contact for the detailed specifications for Product features
  • Act as the voice of the customer (VOC) and protect their interests on product requirements
  • Collaborate with end users across business units to gain alignment on new initiatives
  • Work with support and technical teams to identify operational and non-functional requirements for the product
  • Oversee product administration, grooming, priority, translation to technical/design specifications, and lifecycle management of all applications within the Supply Chain Finance & Analytics product line
  • Analyze business processes, fit-gap analysis, in-efficiencies, and risks to determine appropriate process and system design by working with other product analysts as needed
  • Ensure proper test coverage. Oversee the planning and execution of User Acceptance Testing
  • Conduct product training and contribute to end-user training materials and procedures

Requirements

  • Bachelor of Science in Computer Science, Information Systems, or equivalent combination of education or work experience
  • 0-2 years of experience with software and working with application lifecycle management tools, and popular product management frameworks and tools
  • Nice to have - Product Management experience in leading cross-functional software projects
  • Experience and/or interest in Retail Supply Chain domain in delivering data and apps
  • Experience in Microsoft Azure, Databricks, PowerBI, Google Big Query, Vertex AI is highly preferred
  • Preferred experience working with technical teams on Azure and Google cloud technology solutions
  • Nice to have - End-to-end product lifecycle management - experience in product management focused on technology products is an advantage
  • Nice to have - Prior experience with product management tools (road mapping, mocks, wireframes, product marketing)
  • Knowledge of developer platforms, project management, Git tools, UI/UX tools, etc.
  • Experience with managing software development cycles implementing agile methodologies
  • Expertise in understanding business value drivers, investment decisioning process, and business case development

Skills

  • Proficient knowledge of product management techniques (product roadmap development, feature team planning, agile methodology), web services, online technologies, and user interface design
  • Ability to develop and nurture a product strategy - with direct experience in contributing to strategic planning, product management practices, and organizational, operational, and/or technical change; Possess an up-to-date knowledge of technology standards, industry trends, and emerging technology and innovation
  • Strong knowledge of Agile fundamentals, theory, and practical experience from a product management/product owner perspective
  • Knowledge of developer tools, operational tools, and/or application management tools, including monitoring tools, build, continuous delivery (CI/CD), infrastructure as code
  • Understanding of DevOps - how modern software is built, packaged, and deployed
  • Ability to drive requirement definition and solution design sessions, working closely with stakeholders across the entire organization and with developers
  • Ability to successfully partner with business users, vendors, and internal stakeholders; ability to work within a cross-functional team environment where teams are located remotely
  • Strong technical skills in analyzing functional business processes, process modeling, business modeling tools, data requirements, developing system solutions, and documentation standards
  • Strong collaboration skills while working with SME's, senior leaders, IT PMO, and business users/stakeholders to drive business analysis/data requirements
  • Strong negotiation skills when working with business users to develop product roadmaps, requirements, and defend systems capabilities
  • Strong customer service skills and ability to follow through to resolve customer issues
  • Excellent written and verbal communication skills, including the ability to represent the team in open forums, to peers, and with senior executives
  • Team player, but can lead small projects independently with little guidance

Personal Characteristics

  • A problem-solver - find ways to get things done
  • A collaborator and relationship builder - can be effective in matrix organizations by building great relationships
  • One who is obsessed with efficiency and productivity - because there is always room for improvement

About Working at Safeway

Safeway is a company that values innovation, customer service, and teamwork. Our associates are passionate about delivering exceptional customer experiences and driving business growth through technology and innovation. We offer a dynamic and inclusive work environment that fosters collaboration, creativity, and continuous learning.

Equal Opportunity Employer

Safeway is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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