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Customer Service Representative

2 months ago

Prince George, British Columbia, Canada FortisBC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities
  • Develop and maintain a deep understanding of our customer service processes and expectations.
  • Build strong relationships with customers through empathetic and respectful communication.
  • Resolve customer inquiries and concerns in a timely and effective manner.
  • Partner with customer service leaders to support and mentor new colleagues.
  • Continuously improve customer service processes and procedures to ensure exceptional customer experiences.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.
Requirements
  • A high school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong customer service skills and a customer-centric mentality.
Working at FortisBC

FortisBC is a leading energy provider in British Columbia, committed to delivering safe, reliable, and sustainable energy solutions to our customers. We are proud to be a diverse and inclusive workplace, dedicated to making a positive impact in our communities.

We are committed to providing a safe and healthy work environment for all employees. We offer a range of benefits and programs to support your physical and mental well-being, including access to on-site fitness facilities, employee assistance programs, and more.

At FortisBC, we believe in the importance of giving back to our communities. We offer a range of volunteer opportunities and community programs to support local charities and organizations.