Front Desk Representative

4 days ago


Trail, Canada BOAZ ENTERPRISES LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at BOAZ ENTERPRISES LTD. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Clerical duties, including faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment, with attention to detail and excellent organizational skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to stand for extended periods and work in a dynamic environment.
  • Client focus, with a strong commitment to providing exceptional customer service.
  • Excellent oral communication skills, with the ability to communicate effectively with guests and staff.
  • Organized and able to work independently, with a strong attention to detail.
  • Team player, with a strong commitment to working collaboratively with colleagues.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.


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