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Front Desk Representative

2 months ago


Trail, Canada BOAZ ENTERPRISES LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at BOAZ ENTERPRISES LTD. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records
  • Clerical duties, including faxing, filing, and photocopying, as needed
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
Requirements
  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment, standing for extended periods
  • Excellent oral communication skills, with the ability to communicate effectively with guests and staff
  • Organized and detail-oriented, with the ability to multitask and prioritize tasks
  • Ability to work as part of a team, providing support and assistance as needed
  • Will train, with the ability to learn and adapt to new systems and procedures
Work Environment

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Front Desk Agent, you will be working in a team environment, with opportunities to learn and grow with our company.

Language

The primary language of work is English.

Hours of Work

40 hours per week, with opportunities for overtime as needed.