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Front Desk Representative
2 months ago
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at BOAZ ENTERPRISES LTD. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking care to ensure all necessary arrangements are made.
- Take, cancel, and change room reservations as needed, providing clear and concise information to guests.
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and up-to-date information.
- Clerical duties, including faxing, filing, and photocopying, as required.
- Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Secondary (high) school graduation certificate.
- Ability to work in a fast-paced environment, standing for extended periods.
- Excellent attention to detail, with a focus on accuracy and efficiency.
- Excellent oral communication skills, with the ability to provide clear and concise information to guests.
- Organized and able to multitask, with a focus on providing exceptional customer service.
- Team player, with a willingness to work collaboratively with colleagues to achieve common goals.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
