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Guest Services Agent

2 months ago

Trail, Canada BOAZ ENTERPRISES LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at BOAZ ENTERPRISES LTD. as a key member of our hospitality team.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Hotel Information: Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Customer Service: Offer exceptional customer service, responding to guest inquiries and resolving issues promptly.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, as needed.
  • Communication: Answer telephone calls and relay messages to guests and staff, ensuring clear and effective communication.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Setting: Hotel, motel, or resort environment.
  • Transportation: Own transportation.
  • Work Conditions: Ability to stand for extended periods and maintain attention to detail.
  • Personal Suitability: Client focus, excellent oral communication, organized, and team player.