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Senior Manager, Business Applications Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time
Job Summary

We are seeking a seasoned Senior Manager, Business Applications to oversee the daily operations of our Salesforce CRM and related solutions at Make-A-Wish Canada. This key role will lead a team of skilled professionals, ensuring the optimal performance and reliability of our technology infrastructure.

Key Responsibilities
  • Manage a team to provide exceptional support to our user community, resolving system, process, and data-related issues in a timely and efficient manner.
  • Collaborate with Technology leadership to identify opportunities for leveraging Salesforce to improve business processes and drive organizational success.
  • Oversee all Salesforce administrative functions, including user account maintenance, workflows, reports, and dashboards, ensuring seamless integration and data integrity.
  • Direct the assessment, scope, and execution of new development projects within the planned project portfolio and timelines, ensuring timely delivery and quality outcomes.
  • Lead the design, development, and deployment of changes to our Salesforce and related solutions, ensuring adherence to change control protocols and maintaining existing functionality and data integrity.
  • Oversee regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls, ensuring the security and integrity of our technology infrastructure.
  • Provide technical expertise in CRM best practices, business process design, data management, and the applicable functional capabilities of the Salesforce platform, identifying opportunities for organizational growth and innovation.
  • Maintain and nurture relationships with business users, vendors, and development partners, fostering a culture of collaboration and mutual support.
  • Develop and deliver training programs to ensure users are proficient with Salesforce tools and features, promoting a culture of continuous learning and improvement.
About the Team

Our team is dedicated to providing exceptional support to our user community, ensuring the optimal performance and reliability of our technology infrastructure. We are passionate about leveraging Salesforce to drive organizational success and are committed to delivering high-quality outcomes in a timely and efficient manner.

What We Offer
  • A dynamic and collaborative work environment, with opportunities for growth and professional development.
  • A comprehensive compensation package, including group health and dental premiums, RRSP, and wish paid hours.
  • Annual vacation starting at three weeks and additional paid leaves, promoting work-life balance and flexibility.
  • A hybrid working environment, with occasional requirement to work outside of traditional office hours.
  • Opportunities for professional development and growth, including training programs and certifications.

We are committed to fostering a culture that values diversity, equity, and inclusion, and encourages all qualified candidates to apply.