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Customer Service Supervisor

2 months ago

Toronto, Ontario, Canada BreathIn' Therapy Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at BreathIn' Therapy Ltd.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, supervision, and training, with the ability to motivate and develop a team to achieve exceptional results.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve exceptional customer service delivery.
  • Provide guidance, coaching, and training to team members to improve their skills and performance.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Conduct performance reviews and provide feedback to team members.
  • Identify and implement process improvements to increase efficiency and productivity.
Requirements:
  • 3+ years of experience in customer service and supervision.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of customer service principles and practices.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].