Technical Project Coordinator for Contact Center Implementation
1 week ago
About Our Client:
IG Talent is a valued recruitment partner with a global high-growth business, revolutionizing customer experience with its next-generation CCaaS platform.
The company has extensive growth and is looking to recruit an experienced Implementation Project Manager to lead contact center projects and deployments.
About the Role:
This position can be remote but requires candidates to be based in the USA or Canada and prepared to serve Americas-based clients during business hours.
Applicants must have valid work authorization that does not require sponsorship.
Requirements:
- Proven experience in CCaaS / contact center projects and deployments.
- Minimum 3 years of client-facing project management experience.
- Experience leading multiple projects in challenging business environments.
- Ability to work independently or as part of a project team.
- Demonstrated ability to lead and present in project meetings involving senior stakeholders.
Nice-to-Have Experience/Certifications:
- Experience working with AWS product suite, with bonus points for familiarity with Amazon Connect.
- Experience working with CCaaS technology.
- University degree in Business or equivalent.
- Prince2 certification or PMP certification.
Compensation Package:
The estimated salary range for this role is between $80,000 - $110,000 per year, depending on qualifications and experience.
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