Senior Contact Center Solutions Designer

1 week ago


Canada SequenceShift Full time
About SequenceShift

SequenceShift is a pioneering Australian startup in the Contact Center industry, specializing in phone payment solutions for companies using the Amazon Connect contact centre platform from AWS.

We're expanding our presence globally and are now seeking a seasoned professional to join our team as a Senior Contact Center Solutions Designer.

Role Overview

This senior role is a unique blend of Solution Architecture and Internal Operations. You'll be responsible for assisting our customers in designing and onboarding SequenceShift solutions, while also handling internal operational tasks.

We offer competitive remuneration, comprehensive benefits, and flexible working hours to provide you with the freedom and autonomy to excel in your role.

Key Responsibilities
  1. Understanding Customer Needs: A significant aspect of this role involves comprehending our customers' requirements and challenges. This entails listening attentively to their concerns, gathering information, and asking probing questions to accurately identify their needs.
  2. Designing Customer and SequenceShift Solutions: Collaborate with customers to design customized solutions tailored to their needs. This may involve creating technical architectures and outlining implementation plans.
  3. Collaborating with Sales and Account Management Teams: Work closely with Partner sales and account management teams to ensure proposed solutions align with the customer's goals and budget constraints.
  4. Delivering Technical Presentations and Demonstrations: Showcase SequenceShift solutions to customers through technical presentations and demonstrations, highlighting the solution's benefits and addressing any technical concerns.
  5. Creating Proposals and Documentation: Develop detailed proposals and documentation outlining proposed solutions, including technical specifications, implementation timelines, and ROI analysis.
  6. Providing Technical Support: Offer technical support to customers during the project's implementation phase and after go-live, ensuring a smooth deployment and ongoing operation.
Requirements
  • Technical Skills: Proficiency in AWS, networking, infrastructure, security, programming, and scripting.
  • Soft Skills: Excellent communication, adaptability, collaboration, time management, customer focus, and continuous learning skills.
Benefits

We offer an estimated salary range of $120,000 - $180,000 per annum, depending on experience, location, and performance. Additionally, we provide comprehensive benefits and flexible working hours to support your well-being and productivity.



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