Implementation Project Manager

4 days ago


Canada IG Full time

Revolutionize customer experience with our next-generation CCaaS platform. We are seeking an experienced Implementation Project Manager to lead Americas-based client deployments.

About the Role

This is a unique opportunity for a self-starter with strong project management skills to join IG Talent as a valued recruitment partner for a global high-growth business.

Key Responsibilities:

  • Leverage proven experience in CCaaS/contact center projects and deployments to drive successful project outcomes.
  • Collaborate with senior stakeholders to develop and execute comprehensive project plans, ensuring timely delivery and exceeding client expectations.
  • Manage multiple projects simultaneously in a dynamic business environment, prioritizing tasks and resources effectively.
  • Demonstrate flexibility and adaptability in a fast-paced setting, working independently or as part of a project team.

Requirements

We require a skilled Implementation Project Manager with:

  • Minimum 3 years of client-facing project management experience, preferably in CCaaS/project deployments.
  • Proven track record of leading and presenting in project meetings, driving results-oriented discussions and decisions.
  • Familiarity with AWS product suite, with bonus points for Amazon Connect experience.
  • University degree in Business or equivalent, with Prince2 certification or PMP certification a plus.

What We Offer

This role offers a competitive salary, estimated at $90,000 - $120,000 per year, based on experience, location, and industry standards. As a remote position, you'll have the flexibility to work from anywhere in the USA or Canada, while serving Americas-based clients during business hours.

Please note that applicants must have valid work authorization that does not and/or will not in the future require sponsorship.



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