Contact Center Solutions Architect Leader

1 week ago


Canada Quantiphi Full time

Quantiphi is a pioneer in AI-driven digital transformation, consistently pushing the boundaries of innovation and excellence. Our team of experts is seeking a seasoned Contact Center Solutions Architect Leader to spearhead the development of cutting-edge contact center solutions.

About Quantiphi

Award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.

We deliver exceptional results for our clients, backed by:

  • 2.5x growth YoY since inception in 2013
  • Headquartered in Boston, with 4000+ professionals across the globe
  • Great Places to Work certified for 2 consecutive years - 2022, 2021
  • Recognized as Specialist Leader and Star Performer in Analytics and AI Services by Everest Group, 2022
  • AIFinTech100 Company by InsurTech, 2022
  • Winner of Best in Business Award in Established Business category by INC., 2022
  • Competitive Strategy Leadership Award in Artificial Intelligence Services in Healthcare by Frost & Sullivan, 2022
  • Recognized in Gartner Hype Cycle Reports for AI Strategy, 2022
  • Google Cloud Breakthrough Partner of the Year - North America, 2021
  • AWS Canada Rising Star of the Year, 2021
  • Leader in IDC MarketScape: Worldwide AI IT Services, 2021
  • Fast Company World Changing Ideas - AI and Data category, 2021
  • NVIDIA's Americas Service Delivery Partner of the Year, 2021

This role offers an excellent opportunity to work on high-impact projects, collaborate with talented individuals, and stay at the forefront of industry trends and innovations.

Salary Information

The estimated annual salary for this position is $120,000 - $180,000, commensurate with experience.

Job Description

We are looking for a skilled Contact Center Solutions Architect Leader who can design and implement comprehensive CCaaS solutions that meet the unique needs of our clients. The ideal candidate will have expertise in building IVR systems with cloud-based CCaaS platforms and strong understanding of cloud-based infrastructure and platforms.

The successful candidate will be responsible for:

  • Designing and developing comprehensive CCaaS solutions
  • Providing technical guidance and mentorship to project teams
  • Integrating CCaaS solutions with other enterprise systems and applications
  • Conducting proof of concepts and pilots to evaluate new technologies and platforms
  • Creating detailed technical documentation
  • Identifying and troubleshooting technical issues related to CCaaS solutions
Required Skills and Qualifications

To succeed in this role, you should have:

  • Experience in designing and implementing contact center solutions
  • Strong understanding and experience with building IVR systems with cloud-based CCaaS platforms
  • Expertise in cloud-based infrastructure and platforms (AWS, Azure, GCP)
  • Experience with integration technologies (APIs, web services, messaging, CMS, Ticketing systems, Back office applications)
  • Understanding of concepts like Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), and Call routing, Queues, RTI, Queue management, skill-based routing, and escalation paths
  • Proven ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
Benefits

As a member of our team, you will enjoy:

  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package
  • Recognition and rewards for outstanding performance

Join us and take your career to the next level



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