Strategic Project Coordinator

3 days ago


Canada Eventus Solutions Group Full time
Eventus Solutions Group

We are seeking a highly skilled Strategic Project Coordinator to join our team in Montreal, Québec Province.

Estimated Salary: $120,000 - $150,000 per year

About the Role

As a Strategic Project Coordinator at Eventus Solutions Group, you will play a crucial role in driving strategy and delivering projects that meet Client needs. You will be responsible for setting project direction, anticipating challenges, and mitigating future problems or delays.

You will manage multiple projects simultaneously, working closely with Clients to deliver industry-leading best practices, concepts, and technologies. Your expertise in cloud and on-premises contact centers communication platforms, digital technologies, and enterprise-scale telephony platforms will be invaluable in this role.

Key Responsibilities
  • Serve as a trusted adviser to Clients, responsible for delivering industry leading best processes, concepts, and technologies.
  • Overall project ownership for Eventus Client projects.
  • Assist with customer roadmaps and technology assessments.
  • Create project plans and manage milestone attainment.
  • Manage project risks and issues.
  • Create and lead Steering Committee presentations.
Requirements

To succeed in this role, you will need:

  • 10 or more years' of experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms.
  • 5 or more years of CXone, Amazon Connect or Genesys Cloud experience (CXone preferred).
  • Experiencing using Jira – user story management experience, Gantt charts, project planning, etc.
  • Must be able to work with and have experience working with challenging Clients.
  • Experience working with enterprise Clients.
  • Documentation and presentation skills (including authoring of PowerPoint).
  • Ability to meet tight timelines and budget restraints.
  • Assist with creating training materials, reference guides, playbooks and more.
  • Experience working with the sales team to help size Client engagements and develop statements of work.
  • Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop.
  • Fluent in Canadian French / Québécois French.
  • Ability to work onsite at Client as needed or travel to client as needed.
  • Industry experience with Genesys Engage, InContact, Avaya, Aspect, Amazon Connect, or other contact center application vendors is highly desired.
  • Ability and desire to mentor lower-level resources.
  • Bachelor's degree in engineering or computer programming preferred.
What We Offer
  • An entrepreneurial and collaborative environment.
  • A competitive total rewards program.
  • Comprehensive benefit plans.
  • Professional training opportunities.
  • An engaging and fun culture.
  • Big business ambition with small company values.
  • Opportunity to work with industry leading, talented peers.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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