Senior District Operations Manager

2 weeks ago


Burlington, Ontario, Canada Centre for Skills Development Full time

About the Role

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This is a full-time, permanent position with Centre for Skills Development. The estimated salary range for this role is $77,000 per year.

Job Description

The Senior District Operations Manager is responsible for leading their district to meet or exceed Service goals through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with Route Sales Representatives.

Key Responsibilities:

  1. To develop and motivate a district to be a highly productive team by implementing effective strategies and providing ongoing support.
  2. To ensure customer loyalty and outstanding customer service by conducting regular audits, new installs, problem-solving, and open communication with customers.
  3. To oversee all company policies and procedures in their district, including safety and Service SOP.
  4. To manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
  5. To lead their district to success, communicate changes and policies, oversee route organization, project a professional image, and require their district to do likewise.

Qualifications

To be successful in this role, you will need:

  • A valid Driver's License, a driving record free of chargeable accidents, speeding, safety or other violations, and be 21 or older.
  • Excellent verbal/written communication skills in English, comprehension of direction, and good time management skills as a team player.
  • High School graduation or similar experience, a valid Ontario Driver's License, and Postsecondary Education in Business, Account Management or any equivalent program preferred.

Environmental Conditions and Physical Demands

Working conditions may include operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Typical physical activities may include sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, and hearing.



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