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Hotel Front Desk Attendant

1 month ago

Calgary, Alberta, Canada Holiday Inn Express & Suites Airport Trail Full time
About the Role

We are seeking a diligent and detail-oriented Hotel Front Desk Attendant to join our team at Holiday Inn Express & Suites Airport Trail. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment.

Key Responsibilities:
  • Sweep, mop, wash, and polish floors to maintain a high standard of cleanliness and organization.
  • Dust furniture and fixtures to create a comfortable and inviting atmosphere for our guests.
  • Vacuum carpets, area rugs, draperies, and upholstered furniture to ensure a spotless environment.
  • Make beds and change sheets to provide a refreshing experience for our guests.
  • Distribute clean towels and toiletries to maintain a high level of hygiene and comfort.
  • Clean, disinfect, and polish kitchen and bathroom fixtures and appliances to prevent the spread of germs and maintain a healthy environment.
  • Disinfect operating rooms and other areas to ensure a safe and clean environment for our guests.
  • Clean and disinfect elevators to maintain a clean and organized environment.
  • Handle and report lost and found items to ensure a smooth and efficient process.
  • Attend to guests' requests for extra supplies or other items to provide exceptional customer service.
  • Provide basic information on facilities to our guests to ensure they have a comfortable and enjoyable stay.
  • Pick up debris and empty trash containers to maintain a clean and organized environment.
  • Clean changing rooms and showers to provide a refreshing and comfortable experience for our guests.
  • Address customers' complaints or concerns to resolve issues promptly and efficiently.
Work Conditions and Physical Capabilities

This role requires working in a fast-paced environment with tight deadlines and repetitive tasks. You must be able to lift, bend, and stand for extended periods, as well as work under pressure to meet guest expectations.

Personal Suitability

We are looking for a team player who is client-focused, dependable, and has excellent oral communication skills. If you are flexible, take initiative, and value reliability and ethics, we encourage you to apply for this exciting opportunity.

What We Offer

We offer a competitive salary of $45,000 - $55,000 per year, based on experience, as well as opportunities for growth and development in a dynamic and supportive team environment. If you are passionate about delivering exceptional guest experiences and are committed to maintaining a high level of professionalism, we want to hear from you