Strategic Business Leader for Home Comfort Solutions

4 weeks ago

Burlington, Ontario, Canada TAROCASH Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our team in delivering exceptional customer service and driving business growth in the region. As a key member of our leadership team, you will be responsible for providing strategic direction, business planning, and full P&L management to ensure the financial profitability of the business unit.

Key Responsibilities
  • Develop and implement strategic business plans to expand market share, capture strategic sales opportunities, and develop market penetration strategies for new business.
  • Monitor the financial performance of the business and address any operational concerns that could impact results, utilizing KPIs in all departments to ensure success against forecasts.
  • Work closely with Marketing to drive profitable growth in the Region.
  • Foster an environment that embodies our Guiding Principles, which shape our daily interactions with each other and our customers and guide our daily business operations.
Requirements
  • Post-secondary education in business and equivalent work experience within the utilities industry is preferred.
  • Minimum of 5-7 years' progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market.
  • Demonstrated strong business acumen with the ability to contribute to the development and execution of strategic plans.
  • Results-oriented with a strong sales acumen and robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets.
  • Strong leadership, training, and motivation skills with a track record of successfully managing and developing high-performing teams.
  • Strong relationship-building skills; ability to develop new and effective relationships with internal and external contacts.
  • Excellent verbal and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes.
  • Demonstrated problem-solving, strategic planning, decision-making, and project management skills.
  • Strong understanding of customer needs, service, and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions.
  • Flexibility and adaptability; high capacity to work in and lead an evolving organization; establishing new processes, etc.; ability to lead change and act as a change agent.
  • Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomes.
About Reliance

Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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