Inside Sales Manager

6 days ago

Markham, Ontario, Canada Nexans Full time

About Nexans

Nexans is a leading global player in the energy transition, providing reliable cabling systems and smart energy solutions to make buildings and power networks more efficient, more people-oriented, and more sustainable.

Our Vision

We recognize the differences that make each employee valuable and unique, and we strive to create a culture of sharing unique perspectives and ideas.

Our Team

We are a multinational organization with a strong commitment to diversity and inclusion, and we encourage diversity in our recruitment.

About the Role

The Inside Sales Manager will lead the inside sales activities in the North American market, with the goal of delivering best-in-class customer experience.

Key Responsibilities

  • Develop and implement a roadmap to continue to evolve Nexans' inside sales and commercial support systems.
  • Responsible for developing the established budget, objectives, and policies.
  • Responsible for the development and use of Key Performance Indicators as they relate to customer & employee engagement and operational efficiency.
  • Work directly and closely with Key Accounts to ensure that customer satisfaction and ease of doing business remain at the center of our external priorities.
  • Play a key role in the execution of the overall account approach and selling strategies to maintain critical business relationships with existing accounts and the creation of new business opportunities.
  • Analyze business performance and deliver recommendations to drive sales growth by using keen knowledge of the market and customer needs.
  • Promote interdepartmental alignment and cooperation to provide best-in-class customer experience, employee engagement, and ensure profitability and cash management are aligned and optimized while working effectively and efficiently as a team.
  • Responsible for Commercial processes as required by ISO9001 and Nexans Internal Audit.
  • Assist in the recruiting, training, and development of employees to meet the emerging needs of the business.
  • Provide mentoring and coaching and set performance goals.
  • Manage the SAP governance and accountability sales function.
  • Sponsor and/or lead the development of IT Requests related to commercial functions ensuring constant prioritization and advocating for resourcing.
  • Support in the development and execution of the S&OP activities.

Requirements

  • Bachelor's Degree or equivalent experience.
  • A minimum of 5 - 7 years of business management/operational responsibilities within a B2B environment leading to a substantial understanding of B2B sales and marketing processes and how it relates to the overall objectives of the company.
  • Previous experience managing a large team of sales professionals.
  • Technical proficiency in SAP, Microsoft Office (Excel, PowerPoint, Word), and other common platforms.
  • Proven business management and operational experience and skills supporting the ability to work both strategically and operationally while handling several projects and priorities.
  • Demonstrated success in understanding complex operations and executing process improvement frameworks.
  • Preference to utilize benchmarking with demonstrated ability to think analytically with general business acumen; strong planning, project management, change management, and communication skills critical to success.
  • Strong grasp of Digital technology and how it can support and accelerate business objectives and improve results.
  • Excellent communication and negotiation skills.
  • Strong interpersonal and teamwork skills.
  • Results-oriented, self-starter, and highly motivated.
  • Bilingual (English and French) is an asset.

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