Inside Sales Account Specialist

2 days ago

Markham, Ontario, Canada Nexans Full time

About Nexans

Nexans is a leading global player in the energy transition, providing innovative cable systems and services to make buildings and power networks more efficient, more people-oriented, and more sustainable.

Our Business

Nexans' Distribution & Usages business group focuses on providing reliable cabling systems and smart energy solutions to meet the current and future needs of our partners and customers.

The Role

We are seeking an Inside Sales Account Specialist - Electrical Distributors to manage the full sales cycle and order processing of electrical distributor accounts, while providing a high standard of customer service.

Key Responsibilities

  • Maintain critical business relationships with electrical distributor customers and create new business opportunities for those customers.
  • Respond to customer needs and ensure that these needs are properly communicated and followed up in a timely fashion.
  • Analyze business performance and deliver recommendations to drive sales growth by using key knowledge of market and customer needs.
  • Resolve most issues between the business and its customers and ensure that management is made aware of those issues that may escalate in severity.
  • Channel normal product returns through the customer complaint reporting process.
  • Convey competitive information, market information, and specific details of customer product demands to appropriate levels of staff and management.

Customer Quotations

  • Prepare customer quotations based on established pricing guidelines, ensuring customer requirements are addressed in a timely fashion.
  • Follow-up on customer quotations and obtain feedback relative to pricing and timing of potential purchases.
  • Highlight quotation opportunities to management and outside sales team.

Order Entry and Follow-Up

  • Enter orders as received, ensuring accuracy of pricing, quantity, and other customer requirements.
  • Proactively advise customers of late or potentially late orders.
  • Expedite and follow-up on customer orders to keep the customer informed of order status and shipment information, as required.

Requirements

  • Applied post-secondary education.
  • 2-3 years of experience in an inside sales function, preferably in the electrical industry.
  • Excellent Microsoft Office skills, Word, Excel, and PowerPoint.
  • Strong mathematical and analytical skills.
  • Proven business and operational experience and skills.
  • Relationship building capabilities to source and develop opportunities and close sales.
  • Excellent communication and interpersonal skills.
  • Attention to detail.
  • Demonstrated problem-solving and negotiation skills.
  • Client-focused, responsive, service-oriented, persuasive, and flexible.

Accommodation

We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

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