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IT Support Specialist

1 month ago

Ottawa, Ontario, Canada CaRMS Full time

**Job Title:** IT Support Specialist

**Job Summary:**

We are seeking a talented IT Support Specialist to join our team at CaRMS. As an IT Support Specialist, you will be responsible for providing daily on-site support services for laptop hardware/software and associated infrastructure. You will also be responsible for maintaining server assets that bolster our enterprise computing environments.

**Key Responsibilities:**

  • Provide assistance to staff with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment, and software.
  • Collaborate with vendor support contacts to troubleshoot technical issues with staff computing equipment and software.
  • Oversee computing application deployments, patching, and antivirus updates.
  • Manage server infrastructure components related to laptop management.
  • Handle level 1 technical requests from stakeholders.

**Requirements:**

  • A Post-Secondary Diploma in Computer Systems Technology or an equivalent combination of education and experience.
  • Experience with installing, maintaining, and configuring laptop computers.
  • Microsoft Certifications are preferred.

**About CaRMS:**

CaRMS is a national, independent, not-for-profit organization that provides digital solutions and expertise that matches medical students with training opportunities in Canada.

**What We Offer:**

We offer a collaborative and enjoyable hybrid work environment that focuses on continuous quality improvement, professional growth opportunities, a comprehensive benefits package, and an industry-leading defined contribution pension plan.