Customer Service Ambassador

2 weeks ago

Richmond Hill, Ontario, Canada Paymentus Full time

Overview

We are seeking a Customer Service Ambassador to join our team at Paymentus. As a key member of our customer service department, you will be responsible for providing exceptional customer experiences and ensuring that our clients' needs are met.

About the Role

The Customer Service Ambassador will be working in a professional office environment, utilizing standard office equipment such as laptop computers, photocopiers, and printers. The role requires the ability to work effectively with a variety of stakeholders, including customers, colleagues, and management.

Key Responsibilities

  • Process Payments: Process payments for our client's mutual customers, both inbound and outbound.
  • Regular Attendance: Regular and predictable attendance is an essential function of the job.
  • Customer Support: Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
  • Call Center Scripts: Follow call center scripts and processes when handling different topics.
  • Collaboration: Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
  • Availability: Be available to work on statutory holidays and/or as needed by the business.

Requirements

  • Customer Service Experience: Minimum two years of customer service experience.
  • Education: A secondary school diploma or minimum of high school diploma.
  • Inbound Call Center Experience: Inbound call center customer service experience.
  • Language Skills: Proficient in English and Spanish.

Compensation and Benefits

This is a full-time position, 40 hours per week, with a competitive salary range of $45,000 - $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Work Environment

This job operates in a professional office environment, requiring regular breaks and the ability to work effectively at a desk for extended periods.

EEO Statement

Paymentus is an equal opportunity employer, committed to creating an inclusive workplace where all employees feel valued and respected. We welcome applications from diverse candidates and are dedicated to making employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, or any other classification protected by applicable federal, state, and local laws and ordinances.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

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