Customer Service Agent Lead

6 days ago


Richmond Hill, Ontario, Canada Paymentus Full time

We are seeking a highly skilled and customer-focused Customer Service Agent Lead to join our team at Paymentus. This is a full-time position, 40 hours per week, with opportunities for growth and development.

About the Role:

This role requires excellent communication skills, both written and verbal, as well as the ability to work collaboratively with cross-functional teams to resolve customer inquiries and issues in a timely and efficient manner.

The ideal candidate will have a minimum of two years of customer service experience, with a strong background in inbound call center customer service. Proficiency in English and Spanish is also required.

As a Customer Service Agent Lead, you will be responsible for providing exceptional customer service, resolving customer complaints, and escalating complex issues to management when necessary.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Responsibilities:
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer complaints and issues in a timely and efficient manner
  • Escalate complex issues to management when necessary
  • Work collaboratively with cross-functional teams to resolve customer inquiries and issues
  • Meet or exceed productivity and quality standards
Requirements:
  • Minimum of two years of customer service experience
  • Strong background in inbound call center customer service
  • Proficiency in English and Spanish
  • Excellent communication and problem-solving skills
  • Ability to work collaboratively with cross-functional teams
Benefits:
  • Competitive salary of $45,000 - $60,000 per year
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) matching
  • Paid time off


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