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IT Support Specialist
2 months ago
About the Role
The End User Services team in the Business Services group is seeking a student full-time co-op for the Winter 2025 term. The successful candidate will be responsible for providing support to various end users, resolving incidents, service requests, and problems.
Key Responsibilities
- Provide technical assistance to end users;
- Assist with the deployment of hardware and software assets;
- Conduct analysis of hardware, software, and licensing;
- Monitor shared inboxes to manage requests and respond to urgent matters;
- Assist with asset management and tracking;
- Analyze and resolve service calls using the incident management tool;
- Perform research and development for solutions and resolutions;
- Perform light physical tasks as needed.
Requirements
- Currently enrolled in an accredited post-secondary program;
- Completed first year university or college studies in Computer Science or Programming;
- Familiarity with MS operating systems;
- Familiarity with M365 toolset is an asset.
