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Transformational Change Lead
2 months ago
About the Role
We are seeking a highly skilled Change Management Specialist to join our team at Canadian Tire Corporation. As a key member of our organization, you will play a critical role in driving business transformation and ensuring a smooth transition for our employees.
Key Responsibilities
- Lead aspects of planning, delivery, development, and execution of change for organizational transformation programs, projects, and initiatives affecting people, technology, and processes.
- Lead and participate in workshops to clarify guiding principles, organizational vision, business transformation, and change management initiatives to align with our strategic priorities.
- Support continuous improvement efforts to evolve our organizational change management framework and tools in ways that promote broader adoption and application.
- Identify, analyze, report, and advise on our operating environment that could impact our strategic objectives and performance.
- Identify, manage, and mitigate potential risks relating to impending transformational change initiatives, and proactively escalate as needed.
- Write and edit communications that shape an internal narrative around our Digital Transformation Office strategic pillars and promote it throughout Canadian Tire Corp to drive recognition and adoption.
- Commit to excellence in the service, delivery, and change management, policy framework, and development initiatives.
- Develop evaluation frameworks and monitor and evaluate performance once change has been implemented.
Requirements
- 7+ years' experience in a similar role, in Transformational/Organizational Change Management or related area, including conducting research managing change, supporting business planning, and developing policy recommendations.
- Strong experience working on IT Transformation programs involving changes in ways of working, e.g., Agile Implementation, Op-Model transformation, or AI Implementation to improve IT efficiency.
- Experience working with senior stakeholders with a successful track record of identifying improvement opportunities that improve transformation and processes.
- Excellent communication skills, including creation of go-to-market content for key changes to raise awareness and adoption, including leadership presentations, road-show material, quick reference guide documents, and videos.
- Has exceptionally compelling written and verbal communications skills, and is a clear, concise, and grammatical writer, able to easily switch between creative writing/story-telling and tactical writing.
- Is professional and diplomatic in all communications.
- Be known as a technical leader/expert for change management and change leadership development across functions/business units and externally.
- Significant experience working with a formal project team under a structured project methodology, primarily related to complex technology implementations.
- Self-directed problem-solver, taking initiative and proactively addressing issues with minimal oversight.
- Experience with software development methodologies, lean methodologies, and project management acquired through participation in projects or formal certifications.
