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Organizational Change Lead

2 months ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with genuine heart.

About the Role:

We are seeking an expert leader of change to join our team as the Director of Organizational Change Lead - Enterprise Performance Transformation. In this role, you will lead organizational, business, and technology change required to enable sustainable adoption of new ways of working introduced through our Enterprise Performance Transformation program.

Key Responsibilities:

  • Develop and enact a change strategy to support the multi-year project
  • Maintain the change strategy program throughout the transformative process
  • Analysis and problem-solving to derive meaningful insights that add value to our business
  • Strategic thinking that delivers the adoption of organizational change
  • Defining and delivering the implementation of integrated change strategies & roadmaps
  • Presenting and articulating complex change journeys that engage stakeholders
  • Building and managing stakeholder relationships
  • Work with internal centres of excellence to support and enable the work
  • Managing third-party relationships
  • Leading workstreams within large complex programs

Requirements:

  • Significant experience in organizational change management (10+ years), for enterprise transformations (5+ years), and in a global multi-faceted organization (3+ years of experience)
  • Bachelor's Degree required; Masters or equivalent Professional qualifications preferred
  • Experience defining, designing, developing, and deploying organizational change workstreams for complex multi-function enterprise transformations
  • Passion for unlocking the value & power of technology and digitalization to enable businesses & their people to create the future they want
  • Deep insights of the current trends and issues in the organizational change profession and broader ecosystem, and their impact on people, organizations, and wider society
  • Experience with design thinking and exploitation of data to solve organizational change challenges within new and emerging transformation models
  • Credibility in leading organizational change within enterprise transformations evidenced through delivery experience and business outcomes
  • A collaborative attitude, positive approach, and genuine appetite for change in ever-changing and ambiguous landscapes

What You'll Bring:

  • Organizational change management, including intricacies of creating and implementing strategy & roadmaps; stakeholder mobilization & engagement; multi-channel push-pull communication; learning & training options; business readiness facilitation; and enabling sustainable adoption of change
  • Psychology, neurology, behavioral development, and other enablers for human adaptability during uncertain times

Work Arrangement:

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.