Regional Service Delivery Director

5 days ago

Winnipeg, Manitoba, Canada PQA Testing Full time

Job Title: Regional Service Delivery Director

Job Summary:

We are seeking a highly experienced Regional Service Delivery Director to join our team at PQA Testing. As a Regional Service Delivery Director, you will be responsible for managing the delivery of customer projects within your region, working closely with the Chief Delivery Officer and local Sales to grow PLATO opportunities and regional talent.

Key Responsibilities:

  • Oversee the delivery of multiple projects/engagements within region
  • Assess and manage service delivery issues, risks and changes as they arise, and is a point of escalation for customer project issues
  • Build and maintain a strong customer relationship
  • Leverage your existing network of contacts to help our growth team find new opportunities within the region
  • Work with Service Delivery Managers to monitor customer satisfaction levels and takes corrective action to address concerns
  • Reports on and manages regional staffing levels, and fulfills requirements to maximize margins and metrics
  • Provides leadership to People Managers, Service Delivery Managers and PLATO employees
  • Provides mentorship to Service Delivery Managers and PLATO employees to providing a rewarding and growth minded working environment
  • Supporting the Development of the business, help to establish a regional presence and assist in acting on behalf of the company, within the region
  • Facilitate transparent and open communication and knowledge sharing
  • Provides technical expertise to contract negotiations and sales efforts with potential customers
  • Facilitates regular team and customer meetings to review progress, milestones and goals

Requirements:

  • University degree or a college diploma in a related discipline
  • 10+ years in progressive IT experience with a minimum of 5 years' experience in Quality Assurance
  • 5+ years in a supervisory or management capacity
  • 5+ years of experience as a consultant or providing leadership to consultants is an asset
  • Management of Quality Assurance Testing projects
  • Experience building and maintaining strong customer relationships
  • Experience managing contract commitments
  • Proven Experience growing existing accounts

About Us:

PQA Testing is a software testing and technology services company trusted by clients around the world. In addition to providing our clients the highest quality software testing services, PQA Testing is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model.

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