IT Support Manager
2 months ago
We are seeking an experienced IT Support Manager to join our team at Safariland. As a key member of our IT department, you will be responsible for coordinating the efficient and effective operations of our support team, including work direction and supervision of technicians, as well as coordination with other IT teams as needed.
Key Responsibilities- Manage the daily activities of support staff to ensure timely and professional delivery of technical support for calls on network problems, computers, core software products, and related hardware peripherals.
- Plan, organize, and direct the work of support staff; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties.
- Document, track, and report on software and hardware malfunctions; enter detailed solutions of common problems in the solutions database to provide quicker resolution to common issues.
- Train help desk staff on areas of responsibility, new technology, and support procedures to ensure consistent, high-quality, and professional service, including communication and telephone skills.
- Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine the type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed.
- Provide management reports on IT operations and issues, including recommendations for areas of service or technology improvements; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.
- Backup local Field Support duties/onsite support as well as travel to additional sites when needed.
- Bachelor (4-year) degree or work experience equivalent.
- Minimum five (5) years of experience in computer support/technical support, including PC hardware, software, and peripheral implementation.
- Minimum two (2) years of experience in a manager role or lead technician role.
- Demonstrated progressive experience in the supervision of a technical support team.
- Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
- Solid relationship management and performance management skills.
- Excellent client relations, verbal, written and interpersonal skills.
- Ability to motivate and direct staff members and subordinates.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Skilled in Microsoft Windows desktop operating systems, Office professional software, e-mail Exchange/Outlook.
- Ability to identify priorities and manage multiple tasks at one time.
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Administrative Officer
3 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administrative Officer - Property ManagementAbout the Role:We are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work...
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Administrative Officer
3 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob SummaryWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. The successful candidate will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work priorities to ensure deadlines are met.Key...
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Category Manager
4 weeks ago
Ottawa, Ontario, Canada Support Tips Full time{"title": "Category Manager", "content": "Job Title: Category ManagerCanadian Blood Services is seeking a Temporary Full-Time Category Manager to join our dynamic Procurement team.Key Responsibilities:Develop, plan, and coordinate the procurement department's operational plans and processes.Establish networks and maintain positive relationships with vendors,...
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Category Manager
4 weeks ago
Ottawa, Ontario, Canada Support Tips Full time{"title": "Category Manager", "content": "Job Title: Category ManagerCanadian Blood Services is seeking a Temporary Full-Time Category Manager to join our dynamic Procurement team.Key Responsibilities:Develop, plan, and coordinate the procurement department's operational plans and processes.Establish networks and maintain positive relationships with vendors,...
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Category Manager
1 month ago
Ottawa, Ontario, Canada Support Tips Full time{"title": "Category Manager", "content": "Job Title: Category ManagerCanadian Blood Services is seeking a Temporary Full-Time Category Manager to join our dynamic Procurement team.Key Responsibilities:Develop, plan, and coordinate the procurement department's operational plans and processes.Establish networks and maintain positive relationships with vendors,...
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Category Manager
1 month ago
Ottawa, Ontario, Canada Support Tips Full time{"title": "Category Manager", "content": "Job Title: Category ManagerCanadian Blood Services is seeking a Temporary Full-Time Category Manager to join our dynamic Procurement team.Key Responsibilities:Develop, plan, and coordinate the procurement department's operational plans and processes.Establish networks and maintain positive relationships with vendors,...
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Healthcare Support Specialist
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Administrative Officer
4 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administration OfficerWe are seeking a highly organized and detail-oriented Administration Officer to join our team at Interrent Holdings Manager Limited Partnership.Job Summary:The Administration Officer will be responsible for providing administrative support to our property management team, ensuring the smooth operation of our office and...
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Administrative Officer
4 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administration OfficerWe are seeking a highly organized and detail-oriented Administration Officer to join our team at Interrent Holdings Manager Limited Partnership.Job Summary:The Administration Officer will be responsible for providing administrative support to our property administration company. This includes implementing new administrative...
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Administrative Officer
4 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administration OfficerWe are seeking a highly organized and detail-oriented Administration Officer to join our team at Interrent Holdings Manager Limited Partnership.Job Summary:The Administration Officer will be responsible for providing administrative support to our property administration company. This includes implementing new administrative...
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Administrative Officer
4 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administration OfficerWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will be responsible for providing administrative support to our property administration company.Key Responsibilities:Implement new administrative procedures and review and...
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Administrative Officer
2 months ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administration OfficerWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will be responsible for providing administrative support to our property administration company.Key Responsibilities:Implement new administrative procedures and review...
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Administrative Officer
4 weeks ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administration OfficerWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will be responsible for providing administrative support to our property administration company.Key Responsibilities:Implement new administrative procedures and review and...
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Administrative Officer
2 months ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob Title: Administration OfficerWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will be responsible for providing administrative support to our property administration company.Key Responsibilities:Implement new administrative procedures and review...
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Construction Site Manager
4 weeks ago
Ottawa, Ontario, Canada Build It Back Full timeJob SummaryWe are seeking a highly skilled Construction Site Supervisor to join our team at Build It Back. The successful candidate will be responsible for overseeing construction projects, ensuring timely completion, and maintaining high-quality standards.Key ResponsibilitiesSupervise construction site activities, ensuring compliance with safety regulations...
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Administrative Operations Specialist
5 days ago
Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full timeJob DescriptionWe are seeking an experienced Administrative Operations Specialist to join our team at Interrent Holdings Manager Limited Partnership. The successful candidate will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work priorities to ensure that tasks are completed...
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IT Support Manager
4 weeks ago
Ottawa, Ontario, Canada Safariland Group Full timeJob Title: IT Application Support ManagerUnder the supervision of the IT Services Manager, this position will coordinate the efficient and effective operations of OneIT support, including work direction and supervision of technicians as well as coordination with other IT teams as needed.Key Responsibilities:Plan, organize, and direct the work of support...
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IT Support Manager
4 weeks ago
Ottawa, Ontario, Canada Safariland Group Full timeJob Title: IT Application Support ManagerUnder the supervision of the IT Services Manager, this position will coordinate the efficient and effective operations of OneIT support, including work direction and supervision of technicians as well as coordination with other IT teams as needed.Key Responsibilities:Plan, organize, and direct the work of support...
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IT Support Manager
4 weeks ago
Ottawa, Ontario, Canada Safariland Group Full timeJob Title: IT Support ManagerAre you a motivated and organized individual with a passion for IT? Do you have experience in managing technical teams and ensuring seamless operations? We are seeking an IT Support Manager to join our team at the Safariland Group.Key Responsibilities:Manage and coordinate the activities of the IT support team to ensure timely...
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IT Support Manager
4 weeks ago
Ottawa, Ontario, Canada Safariland Group Full timeJob Title: IT Support ManagerAre you a motivated and organized individual with a passion for IT? Do you have experience in managing technical teams and ensuring seamless operations? We are seeking an IT Support Manager to join our team at the Safariland Group.Key Responsibilities:Manage and coordinate the activities of the IT support team to ensure timely...
