Account and Operations Specialist

4 days ago


PointeClaire, Quebec, Canada Steve Madden Canada Full time

We are looking for an experienced Account and Operations Specialist to join our team at Steve Madden Canada. As a key member of our wholesale operations team, you will play a crucial role in building and maintaining strong relationships with our retail partners.

Key Responsibilities:

  1. You will serve as the primary point of contact for our major wholesale accounts, handling all aspects of order management, from initial inquiry to final delivery.
  2. You will oversee the entire order lifecycle, ensuring that all orders are processed accurately and on time.
  3. You will identify and resolve any operational issues that may arise, working closely with our internal teams and external partners to ensure timely resolutions.
  4. You will build and maintain strong relationships with our retail partners, providing exceptional service and support to drive business growth.
  5. You will stay up-to-date with all relevant retailer guidelines and regulations, ensuring compliance with EDI, routing, and documentation requirements.

Requirements:

  • 3+ years of experience in account management, operations coordination, or a related field, preferably within the wholesale fashion industry.
  • Proven track record of building and maintaining strong relationships with retail partners.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong attention to detail and ability to prioritize multiple tasks simultaneously.


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