Account and Operations Specialist
4 days ago
We are looking for an experienced Account and Operations Specialist to join our team at Steve Madden Canada. As a key member of our wholesale operations team, you will play a crucial role in building and maintaining strong relationships with our retail partners.
Key Responsibilities:
- You will serve as the primary point of contact for our major wholesale accounts, handling all aspects of order management, from initial inquiry to final delivery.
- You will oversee the entire order lifecycle, ensuring that all orders are processed accurately and on time.
- You will identify and resolve any operational issues that may arise, working closely with our internal teams and external partners to ensure timely resolutions.
- You will build and maintain strong relationships with our retail partners, providing exceptional service and support to drive business growth.
- You will stay up-to-date with all relevant retailer guidelines and regulations, ensuring compliance with EDI, routing, and documentation requirements.
Requirements:
- 3+ years of experience in account management, operations coordination, or a related field, preferably within the wholesale fashion industry.
- Proven track record of building and maintaining strong relationships with retail partners.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Strong attention to detail and ability to prioritize multiple tasks simultaneously.
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