Account/Operations Coordinator

2 weeks ago


PointeClaire, Quebec, Canada Steve Madden Canada Full time

Steve Madden is seeking a highly organized and proactive Account/Operations Coordinator to act as a vital link between our major wholesale accounts and internal teams. This role will involve overseeing product orders, shipments, and deliveries to ensure smooth operations. With a strong customer-focused approach, you will be the primary liaison between key retail partners and cross-functional teams, addressing operational challenges and providing exceptional support. Your ability to build strong relationships with clients and collaborate with internal teams will be crucial to your success in this role.

Key Responsibilities:

  • Account Management: Serve as the main point of contact for major wholesale accounts, efficiently managing orders, inquiries, and operational requests.
  • Order Management: Oversee the entire order lifecycle, ensuring accurate and timely order processing, shipping, and delivery.
  • Problem Solving & Troubleshooting: Resolve operational issues such as delays, shipping complications, and discrepancies, ensuring timely resolutions and customer satisfaction.
  • Relationship Building: Build and maintain strong relationships with key retail accounts, offering proactive communication and exceptional service.
  • Collaboration: Work closely with Sales, Logistics, Planning, and Finance teams to address customer inquiries, order adjustments, and supply chain challenges.
  • Compliance: Ensure compliance with retailer guidelines, including EDI, routing, and documentation requirements.
  • Sales Support: Assist in pre-sale and post-sale activities, including order entry, contract management, and coordination of promotional efforts.
  • Operational Improvements: Identify opportunities for operational efficiencies, recommending improvements to streamline processes and reduce lead times.

What We're Looking For:

  • Experience: 3+ years in account management, operations coordination, or a similar role, ideally within the wholesale fashion industry, especially with large retail clients such as DSW, Soft Moc, etc.
  • EDI Knowledge: Strong understanding of EDI processes and systems; experience with EDI platforms is a plus.
  • Operational Expertise: In-depth knowledge of wholesale order processes, supply chain management, and logistics within the fashion industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to professionally manage sensitive customer issues.
  • Problem-Solving: Strong analytical and problem-solving abilities to resolve operational issues quickly and effectively.
  • Attention to Detail: Exceptional attention to detail and accuracy in managing orders, data entry, and customer inquiries.
  • Technical Skills: Proficiency in Microsoft Office Suite (especially Excel); experience with ERP and SAP systems is preferred.
  • Team Player: A collaborative mindset, able to work effectively across various internal teams and external partners.
  • Time Management: Strong ability to prioritize and manage multiple tasks in a fast-paced environment, meeting deadlines and managing competing priorities.


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