Operations Coordinator Manager
4 days ago
Steve Madden Canada is seeking a highly organized and proactive professional to act as a vital link between our major wholesale accounts and internal teams. This role plays a crucial part in maintaining strong relationships with key retail accounts, ensuring efficient order management, and resolving operational issues in a timely manner.
Key Responsibilities:
- Serve as the main point of contact for major wholesale accounts, efficiently managing orders, inquiries, and operational requests.
- Oversee the entire order lifecycle, ensuring accurate and timely order processing, shipping, and delivery.
- Resolve operational issues such as delays, shipping complications, and discrepancies, ensuring timely resolutions and customer satisfaction.
- Build and maintain strong relationships with key retail accounts, offering proactive communication and exceptional service.
- Ensure compliance with retailer guidelines, including EDI, routing, and documentation requirements.
Requirements:
- 3+ years in account management, operations coordination, or a similar role, ideally within the wholesale fashion industry, especially with large retail clients.
- In-depth knowledge of wholesale order processes, supply chain management, and logistics within the fashion industry.
- Excellent verbal and written communication skills, with the ability to professionally manage sensitive customer issues.
- Exceptional attention to detail and accuracy in managing orders, data entry, and customer inquiries.
- Strong ability to prioritize and manage multiple tasks in a fast-paced environment, meeting deadlines and managing competing priorities.
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Account/Operations Coordinator
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