Operations Coordinator Manager

4 days ago


PointeClaire, Quebec, Canada Steve Madden Canada Full time

Steve Madden Canada is seeking a highly organized and proactive professional to act as a vital link between our major wholesale accounts and internal teams. This role plays a crucial part in maintaining strong relationships with key retail accounts, ensuring efficient order management, and resolving operational issues in a timely manner.

Key Responsibilities:

  • Serve as the main point of contact for major wholesale accounts, efficiently managing orders, inquiries, and operational requests.
  • Oversee the entire order lifecycle, ensuring accurate and timely order processing, shipping, and delivery.
  • Resolve operational issues such as delays, shipping complications, and discrepancies, ensuring timely resolutions and customer satisfaction.
  • Build and maintain strong relationships with key retail accounts, offering proactive communication and exceptional service.
  • Ensure compliance with retailer guidelines, including EDI, routing, and documentation requirements.

Requirements:

  • 3+ years in account management, operations coordination, or a similar role, ideally within the wholesale fashion industry, especially with large retail clients.
  • In-depth knowledge of wholesale order processes, supply chain management, and logistics within the fashion industry.
  • Excellent verbal and written communication skills, with the ability to professionally manage sensitive customer issues.
  • Exceptional attention to detail and accuracy in managing orders, data entry, and customer inquiries.
  • Strong ability to prioritize and manage multiple tasks in a fast-paced environment, meeting deadlines and managing competing priorities.


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