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Account Manager

7 days ago

PointeClaire, Quebec, Canada Steve Madden Canada Full time

Job Description:

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As a key member of our team, you will serve as the main point of contact for major wholesale accounts, efficiently managing orders, inquiries, and operational requests.

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Responsibilities:

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  • Manage the entire order lifecycle, ensuring accurate and timely order processing, shipping, and delivery.\
  • Resolve operational issues such as delays, shipping complications, and discrepancies, ensuring timely resolutions and customer satisfaction.\
  • Build and maintain strong relationships with key retail accounts, offering proactive communication and exceptional service.\
  • Ensure compliance with retailer guidelines, including EDI, routing, and documentation requirements.\
  • Assist in pre-sale and post-sale activities, including order entry, contract management, and coordination of promotional efforts.\
  • Candidate must have 3+ years of experience in account management, operations coordination, or a similar role, preferably within the wholesale fashion industry, especially with large retail clients.\
  • In-depth knowledge of wholesale order processes, supply chain management, and logistics within the fashion industry is required.\
  • Excellent verbal and written communication skills, with the ability to professionally manage sensitive customer issues.\
  • Exceptional attention to detail and accuracy in managing orders, data entry, and customer inquiries are essential.\
  • Proficiency in Microsoft Office Suite (especially Excel) is necessary; experience with ERP and SAP systems is preferred.\
  • Strong ability to prioritize and manage multiple tasks in a fast-paced environment, meeting deadlines and managing competing priorities.\
  • Absolutely critical: able to work independently with minimal supervision and have an excellent understanding of business principles and practices.
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Requirements:

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The ideal candidate will possess:

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  • Demonstrated success in account management and operations coordination within the wholesale fashion industry.\
  • Proven track record of building and maintaining strong relationships with key retail clients.\
  • Ability to effectively communicate complex information to both internal and external stakeholders.\
  • Excellent organizational, problem-solving, and analytical skills.\
  • A strong understanding of wholesale order processes, supply chain management, and logistics within the fashion industry.