Telecommunications Operations Specialist

6 days ago


PointeClaire, Quebec, Canada Ville de Pointe-Claire Full time

We are looking for a highly motivated Telecommunications Operator to join our team at Ville de Pointe-Claire. As a Telecommunications Operator, you will play a vital role in enforcing telecommunications standards and guidelines.

The successful candidate will be responsible for receiving, recording, and transmitting complaints and requests originating from various sources, including the City's telephone switchboard, the public, and municipal employees.

Key Responsibilities:

  1. Respond to telephone calls from the public regarding various issues related to municipal services or other utilities;
  2. Document call information, including types of calls, time received, and relevant details;
  3. Route incoming calls to appropriate personnel based on priority;
  4. Ensure all complaints are properly escalated and followed up on;
  5. Monitor alarm systems for municipal buildings and surveillance cameras;
  6. Analyze data and generate reports on these activities;
  7. Utilize office automation tools to complete specific tasks;

Essential Qualifications:

  • A high school diploma or equivalent;
  • No prior experience in a similar role is necessary;
  • Proficiency in French and English language skills;
  • Advanced knowledge of computer-based, office automation, and system security systems;
  • Ability to work effectively under pressure;
  • Strong diligence and patience;
  • Familiarity with the City's geography and surrounding areas;
  • Excellent analytical and decision-making skills;


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