Operations Relationship Manager

2 days ago


PointeClaire, Quebec, Canada Steve Madden Canada Full time
About This Role

The Account/Operations Coordinator is responsible for managing the flow of information between our wholesale accounts and internal teams.

This role requires strong organizational skills, attention to detail, and excellent communication abilities to ensure seamless order processing and customer satisfaction.

  • Main Responsibilities:
  • Coordinate product orders, shipments, and deliveries to meet customer needs.
  • Work closely with Sales, Logistics, and Finance teams to resolve operational issues and improve process efficiency.
  • Build and maintain strong relationships with key retail accounts through proactive communication and exceptional service.
  • Ensure compliance with retailer guidelines, including EDI, routing, and documentation requirements.
  • Collaborate with cross-functional teams to identify opportunities for operational improvements.


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