Technical Support Specialist

3 hours ago

St John's, Newfoundland and Labrador, Canada Kongsberg Maritime Full time
About Kongsberg Maritime

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner.

Salary and Benefits

The salary for this position is approximately $85,000 to $110,000 per year, depending on experience. We also offer competitive benefits, including fully extended health, dental, vision & welfare benefits, up to 7% employer match program with RRSP, and flexibility with Paid Time Off.

Job Description

We are currently looking for a highly motivated Technical Support Specialist – Merchant to join our Global Customer Support division. As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime.

Key Responsibilities:
  • Provide preventative and corrective maintenance to Kongsberg control systems
  • Read and interpret drawings and controls system architecture
  • Use of a multimeter/SW tools for troubleshooting communication or loop errors
  • Understanding of Power Management Systems, generators, and governor control functionality for generators and main engines
  • AC/DC electrical motors
  • Able to add or modify control logic
  • Familiar with communication protocols (CAN, 232, 422, 485, TCP/IP, etc)
  • Complete and submit timesheets and expenses in a timely fashion
  • Ownership over assigned cases and/or service trips
  • Suggest improvements to our products and report needs to Service Manager or product department
  • Make proactive suggestions to customers on available upgrades and new products while visiting onboard
  • Carry out actions to prevent errors within our delivery and after sales deliveries
  • Support Aftermarket Sales with aftersales quotations
Required Skills and Qualifications

To succeed in this role, you will need to have:

  • Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
  • Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols.
  • Ability to produce and interpret technical documentation
  • Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
  • Experience with PLC / SCADA systems and their architecture is highly desired
  • Customer service oriented
  • Ability to work under pressure
  • Good communication skills and fluent in English
Work Location

This role is based in St. Johns, Newfoundland and Labrador.

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