Senior Donor Stewardship Coordinator

1 month ago

Toronto, Ontario, Canada Canadian Red Cross Full time
Job Title: Coordinator, Donor Stewardship

At the Canadian Red Cross, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Job Summary:

We are seeking a highly skilled and experienced Coordinator, Donor Stewardship to join our team. The successful candidate will be responsible for operationalizing our stewardship strategy, working closely with senior management to implement the plan, and coordinating with internal teams to gather content and images for collateral.

Key Responsibilities:
  • Develop and implement stewardship plans, including department workflow, coordination, and prioritization of timelines.
  • Submit briefs to Creative Services or agencies according to the established strategy and plan.
  • Review and approve data populated samples in a timely manner to confirm data appears correctly in relation to established segments and test files.
  • Resolve any production issues with vendors using influence, mediation, persuasion, or negotiation.
  • Input into the overall department stewardship calendar under the leadership of Integrated Marketing.
  • Handle day-to-day relationships with internal staff working on stewardship collateral and/or external vendors.
  • Send internal communications to notify CRC staff of stewardship deployments.
  • Work with the Senior Manager to get reporting set up for all stewardship activity.
Requirements:
  • Completion of a 3-year post-secondary program from a recognized institution, preferably in Marketing, Communications, or Fundraising.
  • 3-5 years of progressive, relevant experience in fundraising, marketing, or project management.
  • Strong problem-solving skills, able to effectively navigate internal and external stakeholders.
  • Ability to analyze and interpret complex information and communicate it to a variety of audiences.
  • Demonstrated knowledge and experience with Digital or Direct Marketing.
  • Excellent organizational, planning, and hands-on implementation skills.
  • Demonstrated project management skills.
  • The ability to manage effectively in a changing environment with multiple conflicting demands.
  • Bilingualism (English/French) an asset.
  • Knowledge of Blackbaud CRM database an asset.
Working Conditions:
  • Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
  • As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors, and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

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