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Customer Service Ambassador

2 months ago

Montreal, Quebec, Canada Marriott International Full time

Marriott International is a world-renowned hospitality company seeking a highly skilled Customer Service Ambassador to join its team.

Salary: $42,000 - $55,000 per year

About the Role:

The Customer Service Ambassador will be responsible for providing exceptional customer service to guests at Le Centre Sheraton Montreal Hotel. This includes processing guest check-ins, assigning rooms, and issuing room keys. The successful candidate will also process all payment types, including cash, checks, debit, and credit cards. Additionally, they will handle guest check-outs, resolve any late or disputed charges, and communicate parking procedures to guests.

Key Responsibilities:

  • Process guest check-ins, including confirming reservations and assigning rooms
  • Issue and activate room keys
  • Process all payment types, including cash, checks, debit, and credit cards
  • Handle guest check-outs, including resolving any late or disputed charges
  • Communicate parking procedures to guests
  • Answer and respond to guest calls, messages, and requests

Required Skills and Qualifications:

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required

Benefits:

Marttiott International offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.