Diverse Customer Service Ambassador
2 weeks ago
Are you a customer service enthusiast passionate about delivering exceptional experiences? Do you have a flair for French and English communication? We're seeking a skilled Bilingual Customer Service Representative to join our dynamic team at the Canadian Contact Center.
About UsWe're a forward-thinking organization dedicated to empowering employees to grow within the company. Our team values empathy, collaboration, and innovation, striving to deliver top-notch service to customers.
Salary and Benefits$22.50-$25.00 per hour | 37.5 hours/week | Bonus pay | Overtime pay | Dental care | Extended health care | Life insurance | Paid time off | Stock options | Vision care
Job DescriptionKey Responsibilities:
- Provide excellent customer service in both French and English languages through inbound calls, email, and chat
- Handle high volumes of customer inquiries and resolve issues efficiently
- Leverage advanced technology and software systems to deliver solutions
- Demonstrate emotional intelligence and understanding in all interactions
- Stay updated on products, services, and industry regulations
Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec
Proven experience working in a fast-paced customer service environment
Strong technical skills and ability to navigate multiple computer systems and software applications
Location and ScheduleHybrid remote in Montréal, QC | Monday to Friday
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