Customer Service Ambassador for Flyrouge

4 weeks ago


Montreal, Quebec, Canada Flyrouge Full time
Bilingual Customer Service Representative Opportunity

Based in the Montreal Region, we are currently recruiting a dedicated and enthusiastic individual to join our team at Toronto Pearson Airport.

About This Role

We are seeking a highly motivated and customer-focused individual to provide exceptional service to our passengers. As a Bilingual Flight Attendant with Air Canada Rouge, you will be responsible for ensuring the safety and comfort of our customers while maintaining a clean and well-organized aircraft.

Your primary responsibilities will include:

  • Preparing the aircraft for customer boarding and ensuring adherence to our service and safety plan.
  • Providing warm and professional communication to our customers through one-on-one interactions and general announcements.
  • Welcoming customers and engaging with them throughout the flight to create a comfortable environment.
  • Ensuring all mandatory safety procedures are followed and reported accordingly.
  • Liaising with the flight deck crew to ensure a smooth and well-operated flight with excellent customer communications.
  • Providing inflight snack, meal, and beverage service as well as the sale of onboard products.
  • Operating and assisting with the inflight entertainment system.
  • Assisting customers with various needs such as carry-on baggage stowage, seating arrangements, and general comfort.
  • Handling onboard incidents and emergencies, including medical situations requiring First Aid.
  • Ensuring the overall orderliness of the aircraft.
  • Sharing customer feedback with management and actively participating in helping the airline evolve to provide the best possible customer experience.
  • Completing and submitting required safety reports.
Requirements

To be considered for this role, candidates must:

  • Be at least 18 years old.
  • Possess a minimum high school diploma.
  • Hold a valid Canadian Passport without restrictions.
  • Reside within 90 minutes of Toronto Pearson Airport or be willing to relocate.
  • Meet Transport Canada security clearance requirements.
  • Have access to the internet for last-minute changes and communications.
  • Be comfortable working at high altitudes in a pressurized cabin.
  • Hold prior customer service experience (an asset).
  • Meet Air Canada Rouge's medical standards, which includes passing a drug and alcohol test and being free from any intoxicating substances.
Language Skills

Candidates fluent in both English and French are preferred, and those who speak additional languages such as Spanish, Portuguese, Arabic, Greek, Italian, Hebrew, Japanese, German, Punjabi, Hindi, Cantonese, Mandarin, or Korean are also welcome to apply.



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