Hotel Experience Ambassador

2 weeks ago


Montreal, Quebec, Canada Sonder Full time

Sonder is on a mission to revolutionize hospitality, making better stays accessible to all. Our properties have unique designs, comprising rooms, suites, and apartments. With our mobile app, guests can easily navigate their stay, from check-in to checkout.

We're looking for someone who excels in hospitality operations and is energized by the opportunity to lead a team in delivering an exceptional Sonder guest experience. Our locations span a city, offering a hotel-like service that's what you'll own.

Life at Sonder

We strive to build a workplace where employees can thrive. Our culture influences how we make decisions, conduct meetings, communicate, and treat each other. It's the coordinated way we work that sets us up for achieving our goals. Our Leadership Principles are foundational to our culture and guide the values and actions of our team members.

Our Hotel Experience Ambassadors are the face of Sonder, living our leadership principle of 'Extend Hospitality to All.' This role is perfect for individuals who enjoy elevating the guest experience and creatively solving problems. You're detail-oriented, interact well with others, support your fellow team members, and satisfy guest requests throughout the day.

Key Responsibilities:

  • Respond to day-to-day guest requests, issues, and outreach using the Sonder Service Principles.
  • Guide guests through the Sonder experience, ensuring an amazing first impression.
  • Troubleshoot minor maintenance and technology issues.
  • Perform housekeeping quality audits and inventory checks to ensure hospitality standards are met consistently.
  • Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use.
  • Maintenance and organization of working spaces.
  • Travel to multiple Sonder properties throughout the local market, as required.

Requirements:

  • Guest-centric mindset.
  • Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
  • Organized, hardworking, and detail-oriented.
  • Comfort with ambiguity and rapidly shifting priorities.
  • Ability to work effectively in a team environment and independently.
  • Unintimidated by using mobile apps while in the field for team collaboration and communication.
  • Flexible schedule and willingness to work evenings, weekends, and holidays.
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods.
  • Proficiency in languages other than English a plus.
  • This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).

Salary: $45,000 - $60,000 per year, depending on location and experience.

Benefits:

  • Competitive compensation.
  • Generous stock plan.
  • Medical, dental, and vision insurance.
  • Flexible vacation.
  • Wellness and volunteering days.
  • Annual free credits and discounts to stay in Sonders.
  • Workplace flexibility (for remote-specified positions only).


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