Luxury Retail Sales Ambassador

1 month ago

Toronto, Ontario, Canada Tapestry Full time

Coach is a leading luxury accessories and lifestyle brand with a rich history of quality craftsmanship.

A member of Tapestry, we foster a culture of innovation and inclusivity.

Key Responsibilities
  1. Create personalized sales strategies in partnership with management to drive customer satisfaction and loyalty.
  2. Meet customer needs through solution-oriented thinking and effective communication.
  3. BUILD credibility as a trusted fashion advisor by staying up-to-date on fashion trends and market insights.
  4. Understand local market dynamics and support the execution of sales strategies and tactics.
  5. PROMOTE a positive customer experience by embodying Coach's style guide and providing exceptional service.
  6. Demonstrate persuasive selling behaviors and confident communication skills to influence customer purchasing decisions.
  7. Take ownership of sales performance and actively monitor personal and store metrics to achieve goals.
  8. FLEX your selling techniques to contribute to overall store financial results.
  9. Discuss product features and suggest complementary items to meet customer needs.
  10. Work effectively with multiple customers simultaneously and follow up consistently to close sales.
  11. Develop in-depth knowledge of current collections and stay aware of market competition.
  12. Drive business growth through sales strategies, clienteling, and nurturing customer relationships.
  13. Sensitively tailor your approach to each customer's unique needs and preferences.
  14. BUILD lasting relationships with customers through exceptional service and a deep understanding of their needs.
  15. Ensure all daily tasks are completed without compromising service or Coach standards.

Workplace Environment

  1. Create a positive and enthusiastic work environment that promotes teamwork and collaboration.
  2. Foster an open-door policy where employees feel valued and supported.
  3. Represent Coach as a brand ambassador at all times, demonstrating confidence and poise.
  4. Adapt to change and be flexible to meet business needs.
  5. Maintain a professional demeanor at all times, even in challenging situations.
  6. Create short- and long-term strategies to achieve personal metrics and performance goals.
  7. Stay informed about company tools and utilize them to support your role.
  8. Address customer concerns promptly and involve management when necessary.
  9. Promote a team-selling environment that drives mutual success.

Operations

  1. Complete daily operational tasks, including maintaining store appearance, cash wrap, and visual merchandising, to Coach standards.
  2. Adhere to retail policies and procedures, including POS, Operations, and Loss Prevention guidelines.
  3. Utilize Coach's tools and technology to enhance relationship-building and clienteling efforts.
  4. Restock inventory on the sales floor as needed and process shipments efficiently.

Requirements

  • Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash registers systems, basic computer skills (including iPad/laptop, Mobile POS, and Internet).
  • Physical: Ability to communicate effectively with customers and team, mobility to maneuver the sales floor and stock room, and ability to frequently lift up to five pounds.
  • Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, busy seasons, and high retail traffic days.

Compensation Package

The estimated annual salary for this role is $60,000-$80,000, depending on location and experience. Benefits include health insurance, paid time off, and opportunities for career growth and development within the Tapestry family.

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