Application Support Specialist
5 days ago
About Descartes
Descartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our mission is to help companies move goods, information, and transportation assets efficiently and securely.
Job Summary
We are seeking a highly skilled Application Support Specialist to join our Customer Support team. As a key member of our team, you will provide technical support to our customers, ensuring they receive the best possible experience with our applications.
Responsibilities
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Monitor application behavior and proactively identify potential issues.
- Develop and maintain procedural and diagnostic documentation.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Participate in on-call duty on a rotating basis to ensure 24/7 support.
Requirements
- University or college degree in Computer Science or a related field.
- Minimum 2 years of experience in application support or a related field.
- Strong technical skills, including database experience with SQL Server.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
What We Offer
Descartes offers a competitive salary range of $40,000 to $50,000 CAD, depending on experience. This is a remote opportunity, open to applicants authorized to work anywhere in Canada.
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