Technical Support Specialist

6 days ago

Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time
Job Title: Technical Support Specialist

CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.

Key Responsibilities:
  • Provide technical support and assistance to customers and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, networks, and software.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the design and implementation of technical solutions.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 years or more of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of computer systems, networks, and software.
Benefits:
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Permanent work term.
  • English language.
  • 40 hours per week.

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