Complaints Resolution Specialist
3 weeks ago
We are seeking a highly skilled Complaints Resolution Officer to join our team at the CCTS-CPRST. As a key member of our organization, you will play a critical role in resolving telecommunications and television complaints in a fair and impartial manner.
Key Responsibilities- Complaint Resolution: Communicate with disputing parties to mediate a successful resolution, and recommend appropriate solutions when resolution is not successful.
- Investigation and Escalation: Escalate complaints to Investigations when necessary, and administer Codes of Conduct as applicable.
- File Management: Manage assigned files in accordance with organizational standards, meeting established timelines and deadlines.
- Theme Identification and Escalation: Identify themes and escalate issues/trends as applicable.
- Support to Other Departments: Provide support to other departments on special projects and initiatives as needed.
- Education: A minimum Grade 12 high school diploma, or equivalent (post-secondary education in a related field strongly preferred).
- Experience: A minimum of 2 years' experience handling complaints or in a dispute resolution environment, or an equivalent combination of education and experience.
- Industry Knowledge: Previous experience working in the telecommunications industry is an asset.
- Mediation and Dispute Resolution: Previous experience using mediation techniques, and an understanding of and ability to apply dispute resolution best practices.
- Language Skills: Bilingualism (French/English) strongly preferred, with strong ability to communicate clearly, both orally and in writing.
- Interpersonal Skills: Strong interpersonal skills, including the ability to deal with emotionally charged situations.
- Technical Skills: Intermediate to advanced MS Office (Word, Excel, and PowerPoint) and Outlook skills.
- Industry Understanding: Understanding of the telecommunications or television industry.
The CCTS-CPRST is a dynamic and growing organization that values its people. We foster a workplace that is supportive and emphasizes the importance of work-life balance. We value diversity and strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.
We are committed to making every reasonable effort to accommodate prospective candidates under any of the protected grounds of discrimination. If you require an accommodation in relation to a job opportunity or testing, or require this posting in an alternate format, please make the request as soon as possible.
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Complaints Resolution Specialist
3 weeks ago
Ottawa, Ontario, Canada CCTS-CPRST Full timeJob Summary:The CCTS-CPRST is seeking a highly skilled Complaints Resolution Specialist to join our team of dedicated professionals. As a key member of our organization, you will play a critical role in resolving telecommunications and television complaints in a fair and impartial manner.Key Responsibilities:Communicate with disputing parties to attempt to...
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Complaints Resolution Specialist
3 weeks ago
Ottawa, Ontario, Canada CCTS-CPRST Full timeJob Summary:The CCTS-CPRST is seeking a highly skilled Complaints Resolution Specialist to join our team of dedicated professionals. As a key member of our organization, you will play a critical role in resolving telecommunications and television complaints in a fair and impartial manner.Key Responsibilities:Communicate with disputing parties to attempt to...
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